PRIVACY & POLICY

Down Town Videos knows that how much you care about the way your information is going to be used and shared, and we really appreciate your trust in us for doing that carefully and sensibly. In this Privacy Statement, “we”, “us” and “our” refers to Down TownVideos and its related and linked bodies corporate. This Privacy Policy governs the manner in which Down TownVideos collects, uses, maintains and discloses information collected from our users. This policy applies to the website and all products and services delivered from our ends. By using our Website, you consent to this Privacy Statement and specifically agree to our collection, use and revelation of your personal information.

Your Acceptance Of These Terms

Your access and usage to this website signifies your acceptance of these terms and policy of the service we cater. If you do not accept this policy or any clause, please do not use our website. Your constant use of the website following the posting of modifications to this policy will be considered as your acceptance to those changes.

Personal Identification Information

After placing a query online, all you have to do is to input some basic information by filling out a simple form so that we can easily contact you to discuss your project. The form fill comprises of slots for your name, phone number, e-mail address or country. Users may, however, visit our website incognito. We will gather personal identification information from Users provided that they voluntarily give such information to us. Submitting information is not mandatory they are allowed to refrain from providing personally identification details, with the exception that it may keep them from engaging in certain website related activities.

Non-Personal Identification Information

We can also gather non-personal identification information regarding Users each time they interact with our website. This non-personal identification information may comprise of the type of computer, the browser name, the technical information about Users and means of connection to our website, such as the Internet service providers utilized and the operating system and other similar information

Web Browser Cookies

Our website may use “cookies” for certain purposes to improve the User experience. The Web browser used by user basically puts cookies on their PC for record keeping purposes and at times to track information about them. The user may choose to adjust their web browser to reject cookies, or to alert you the moment cookies are being directed. If they do so, remember that some parts of the website may not function properly. Our cookies help provide extra functionality to the Website and help us analyze Website usage more precisely.

How Is Your Information Used

We use your information to improve our customer service as it helps us to more effectively react to your requests and support needs. Moreover, we may use the information you provide about yourself while placing an order just to provide service to that project. We do not reveal this information with third parties except to the extent essential to provide the service. We may also use the info to administer some content, survey, promotion or other Website feature.

The email address that users provide for order processing can also be used to respond to their inquiries, or / and other requests or queries. If you opt-in to our emailing list, you will get emails that may include company news, updates, related product or service information, and so on. If at any time you would like to unsubscribe from getting future emails, we include in depth unsubscribe instructions at the end of each email or you may contact us via our website.

Protection Of Your Information

We adopt proper data collection, storage & processing practices and security procedures to secure your data from unauthorized access, alteration, destruction or disclosure of your personal information, username, transaction information, password and data stored on our Website.

Sharing Your Personal Information

It is no in our policy to sell, trade, or rent your personal identification information in any way to others. We may share general gathered demographic information not associated to any personal identification information about visitors and users with our affiliates, trusted partners and advertisers for different purposes. We may also make use of third party service providers to assist us operate our business and website or the administer activities on our stead, such as carrying out surveys or sending newsletters. We do not share your information with the third parties without your consent.

Changes To This Privacy Policy

Company holds the right to update this privacy policy whenever they find it necessary. When we do, look over the updated date at the end of this page. We inspire you to frequently check this web page for any changes to be well aware of how we are helping to secure the personal information we gather. You acknowledge and approve that it is your duty to review this privacy policy every so often and become aware of

The General Data Protection Regulation Imply

We do not transfer data to other parties that gives out your personally identifiable information. An individual's data that you will give will be kept confidential and you will have complete know of it. This does not include our subsidiaries and trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

Consent

By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purpose identified. Consent is required for Down Town Animations to process both types of personal data, but it must be explicity given. Where we are asking for your sensitive personal data we will always tell you why and how the information will be used. You may withdraw consent at any time by Call or Via Email as per the standard Withdrawal of Consent Procedure [ GDPR DOC 2.7A]

Refund Policy

Down Town Animations” allows you to have your money back within 45 days of order placement & reserves the right to terminate this, at any time, with or without notice depending upon the scenario. This offer strictly implies that the refund is asked upon viewing the initial samples only, requesting for revisions on the initial design work shall be regarded as a continuation of the project & will make this guarantee annulled. We totally rely on customer's prompt feedback during the design process to complete the task effectively and therefore hope that the customer gives a proper feedback in order to get the desired results.

• I. We won't entertain or refund any orders if the client stays non-responsive for 45 Days however, client can send us an email to hold the project if there is some personal issue.
• II. In case the client wants to forfeit the project after 30days, refund won't be applicable; though we can hold the project in such case and the client can come later and get the project started again.
• III. Furthermore, customer shall forfeit the right to the refund outlined above if customer request additional revisions (1 or more design changes regardless of the complexity) or modifications to any of the initial concepts. You shall also forfeit the right to a refund if you do not respond in a timely manner to a status notification from "Down Town Animations".
• IV. Should you receive a refund, you agree that your acceptance of the refund shall constitute your sole and exclusive remedy with respect to related Responses. Additionally, you acknowledge that you will have no right (express or implied) to use any Response or other work product, content, or media, nor will you have any ownership interest in or to the same.
• V. In case of finalizing one part of the order the customer won't be eligible for a refund for the rest of the remaining package.
• VI. 24-hour design fees and 24-hour rush changes are non-refundable.
• VII. No refund is available for design firms or for those who order our design services on behalf of another entity. If an order cancellation request is posted prior to the delivery of initial concepts, you are eligible for a refund. In case of a duplicate charge, the 100% amount will be returned. If design requirements are not fulfilled, committed at the time of sale or the designs are not delivered in accordance with the delivery policy, though a proof is required for such commitment, refund can be claimed. You agree that for video package refund will be as per the services availed. If there is any discontinuation with certain service included in the video package, then the refund must be claimed before the initiation of that service.

Note - All refund requests should be properly documented & must be communicated through the account area along with the reason for dissatisfaction. You agree to a 10% processing fee deduction from the order amount when the refund is processed. Refunds are issued within 8 to 10 business days from the day that the cancellation was requested. You agree that your acceptance of the refund shall constitute your sole and exclusive remedy with respect to related Responses. Additionally, you acknowledge that you will have no right (express or implied) to use any Response or other work product, content, or media, nor will you have any ownership interest in or to the same. All sections of this Agreement which, by their nature, shall survive termination, shall survive including payment, indemnity and the disclaimers of warranty and limitations of liability.